If you experience issues with the "Browse" link on your phone not opening your photo gallery, it may be due to a phone setting restriction. Please try the following steps to resolve the issue:
1. Check Permissions for the Browser App
- Go to Settings > Apps.
- Find the browser you are using (e.g., Chrome, Edge, Firefox).
- Tap on Permissions.
- Ensure Files and Media (or Storage) permission is enabled.
- If you are using a recent Android version, ensure Photos and Videos permission is also enabled.
2. Clear Browser Cache and Data
- Go to Settings > Apps > Select the browser.
- Tap Storage & Cache.
- Clear Cache, and if necessary, Clear Data (this may log you out of sites).
3. Try a Different Browser
If you are using Chrome, try a different browser like Samsung Internet, Firefox, or Microsoft Edge to see if the issue persists.
4. Enable File Access for the Website
Some browsers block file access by default. To check:
- Open the website.
- Tap the Lock icon (next to the URL bar).
- Look for Site settings.
- Ensure File access or Storage access is allowed.
5. Try a Different Upload Method
- Instead of clicking "Browse", tap and hold on the "Browse" link and check if an option like "Open in new tab" or "Open with files" appears.
- If possible, try dragging and dropping the file if using a desktop mode on a tablet.
6. Restart the Phone
A simple restart can refresh system processes and resolve temporary glitches.
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